DELIVERY
PLEASE NOTE:
Our NEW Christmas Order cut-off date is
FRIDAY 9TH DECEMBER 2022.
We cannot guarantee delivery of any orders placed beyond this date.
Deliveries are facing delays due to the ongoing Royal Mail strikes. That said, all of our parcels are being sent on a recorded signed-for service for the duration of the strikes (this is usually order value dependent) and customers have been reporting only very minimal 1-2 day delays.
Whether or not you believe in the strikes, we feel that as a large UK employer, Royal Mail workers need us to continue to support their company. Despite the strikes, they continue to be the most reliable delivery agent for us. We have trialled various other companies, some more expensive, some less and none have provided the same value for money with the same reliability.
If you're local, you are always welcome to pick up your order from our HQ near Alton in Hampshire - this is an option shown at checkout.
We ship from the UK to anywhere in the world!
Hey Lola Women's Hoodies, Women's Sweatshirts, Kid's Hoodies, Kid's Sweatshirts, and much much more.
We are a print-to-order company and our current delivery lead times can be found on our home page.
RETURNS
You must contact us to return goods.
The email address is shown below and is shown on your order confirmation email.
We only facilitate FREE returns for items within 30 days of delivery where the goods are:
01 - Damaged or Faulty
We accept returns at your shipping cost, for NON-CUSTOMISED or NON-PERSONALISED items within 14 days of delivery where the goods are:
02 - Unwanted
03 - Duplicate Order
04 - Unsuitable/Didn't Fit
You MUST get proof of posting (this is free from the Post Office) for returns as this covers you for any items lost in the post.
Please note that it is not possible to return Customised or Personalised items unless they meet criteria 01 or 02.
Customised items are always stated as so in the product description. Please see FAQ's for more details on our returns policy.
As a small company, we do not offer free returns. We don't front-load our product prices to include a percentage of returns and exchanges. We believe in FAIR AND OPEN PRICING and customers that do not require exchanges or returns therefore do not pay a premium on their product price to facilitate this for others. There really is no such thing as 'Free Returns' - these have a cost both to every business and to our environment.
If you are interested in the ecological impact of 'free returns' you can read more here
If you are interested in the cost aspect of 'free returns' you can read more here
Please use the following email address to arrange a return:
Heading 1
EXCHANGES
You must contact us to exchange goods and it must be within 14 days of delivery.
As a small company, we do not offer free exchanges. We don't front-load our product pricing to include a percentage of returns and exchanges. We believe in FAIR AND OPEN PRICING and customers that do not require exchanges or returns therefore do not pay a premium on their product price to facilitate this for others. There really is no such thing as 'Free Returns' - these have a cost both to every business and to our environment.
If you are interested in the ecological impact of 'free returns' you can read more here
If you are interested in the cost aspect of 'free returns' you can read more here
You MUST get proof of posting (this is free from the Post Office) for returns as this covers you for any items lost in the post.
Once we receive the goods back that you'd like to exchange, we will contact you and ask you to pay a £3.95 P&P charge for the cost of re-packaging and posting your new item.
Please note that it is not possible to exchange Customised or Personalised items unless they are faulty (as above, in returns section). Customised items are always stated as so in the product description. Please see FAQ's for more details on our returns policy.
As a small British company and proud supporter of consumer rights, make sure you know your rights.
Click here for .govuk guidance